Wavelength Solution Privacy Policy

Effective Date: [2026]
Last Updated: [082226]

Wavelength Solution respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you apply for, subscribe to, or use our internet and related services.

We process personal data in accordance with Republic Act No. 10173, or the Philippine Data Privacy Act of 2012, its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission.

1. Information We Collect

We may collect the following information:

• Full name, residential or business address, email address, and telephone number
• Service and installation address
• Valid identification documents and proof of address
• Account, subscription, billing, payment, and transaction details
• Selected internet plan and service history
• Customer-support requests, messages, calls, and technical reports
• IP address, MAC address, device identifiers, connection logs, network-performance data, and service-usage information
• Website information collected through cookies, forms, and similar technologies
• Other information you voluntarily provide when communicating with us

We only collect information reasonably necessary for legitimate business, contractual, technical, security, or legal purposes.

2. How We Use Your Information

Wavelength Solution may process your information to:

• Evaluate and process service applications
• Verify subscriber identity and service eligibility
• Install, activate, maintain, and repair internet services
• Create and manage customer accounts
• Process invoices, payments, adjustments, and collections
• Provide technical support and customer assistance
• Monitor network performance, reliability, capacity, abuse, and security
• Diagnose outages, connection issues, and suspected unauthorized activity
• Send service announcements, billing reminders, maintenance notices, and emergency advisories
• Improve our network, website, customer service, and business operations
• Send promotional communications when you have consented or when otherwise permitted by law
• Prevent fraud, protect our customers and infrastructure, and enforce our service agreements
• Comply with legal, regulatory, accounting, tax, and law-enforcement requirements

3. Legal Basis for Processing

Depending on the circumstances, we process personal data based on:

• Your consent
• The performance of a service contract or steps taken before entering into a contract
• Compliance with legal and regulatory obligations
• Protection of your or another person’s vital interests
• Wavelength Solution’s legitimate business interests, provided these do not override your privacy rights
• The establishment, exercise, or defense of legal claims
• Other lawful grounds recognized under Philippine law

You may withdraw consent when processing is based on consent. Withdrawal will not affect processing lawfully completed before consent was withdrawn.

4. Sharing and Disclosure

We do not sell or rent your personal information.

We may disclose necessary information to:

• Authorized Wavelength Solution employees and representatives
• Installation, maintenance, and technical-support contractors
• Billing, payment, banking, accounting, and collection providers
• Website hosting, cloud storage, software, cybersecurity, and communications providers
• Professional advisers, auditors, insurers, and legal representatives
• Government agencies, regulators, courts, and law-enforcement authorities when required by law
• A successor organization in connection with a lawful merger, acquisition, restructuring, or transfer of business assets

Service providers may only process personal data for authorized purposes and must implement appropriate privacy and security safeguards.

5. Network and Connection Information

As an internet service provider, Wavelength Solution may process technical records necessary to operate, secure, troubleshoot, and improve its network. These may include IP addresses, device identifiers, authentication records, connection times, bandwidth usage, network-performance information, and security events.

We do not intentionally inspect the content of private communications except when legally authorized, technically necessary, or required to protect the security and integrity of our network and services.

6. Cookies and Website Technologies

Our website may use cookies or similar technologies to:

• Enable essential website functions
• Remember user preferences
• Measure website performance and traffic
• Detect abuse and security threats
• Improve the online application and customer experience

You may control cookies through your browser settings. Disabling essential cookies may affect certain website functions.

7. Data Retention

We retain personal data only for as long as reasonably necessary to:

• Provide and manage your subscription
• Complete billing and payment obligations
• Address disputes and customer-support concerns
• Meet accounting, tax, regulatory, and legal requirements
• Protect network security and establish or defend legal claims

When information is no longer required, we securely delete, anonymize, block, or dispose of it according to our retention policies and applicable law.

8. Data Security

Wavelength Solution implements reasonable organizational, physical, and technical safeguards designed to protect personal data against unauthorized access, loss, alteration, misuse, disclosure, or destruction.

These measures may include access restrictions, account authentication, network monitoring, secure backups, encryption where appropriate, staff confidentiality obligations, and incident-response procedures.

No electronic system is completely secure. However, we continuously work to maintain safeguards appropriate to the nature and sensitivity of the information we process.

9. Personal Data Breaches

If a personal data breach occurs, Wavelength Solution will assess the incident, take reasonable containment and recovery measures, document the event, and notify the National Privacy Commission and affected individuals when notification is required by law.

10. Your Privacy Rights

Subject to applicable law, you may exercise the following rights:

• Right to be informed
• Right to access your personal data
• Right to object to certain processing
• Right to correct inaccurate or incomplete information
• Right to erasure or blocking when legally justified
• Right to data portability when applicable
• Right to file a complaint with the National Privacy Commission
• Right to claim damages when legally warranted

We may request reasonable proof of identity before acting on a privacy request. Certain requests may be restricted when continued processing is required by law, contract, security obligations, or legitimate legal claims.

Information about these rights is available from the National Privacy Commission.

11. Marketing Communications

We may send offers, promotions, and service information when permitted by law. You may withdraw your marketing consent or opt out at any time by following the instructions in the message or contacting us.

Service announcements, billing notices, outage advisories, security alerts, and other essential account communications are not considered promotional messages.

12. Children’s Privacy

Our services are generally contracted by adults or authorized representatives of organizations. We do not knowingly collect personal information directly from children without appropriate authorization or another lawful basis.

13. Third-Party Websites

Our website or communications may contain links to third-party websites and services. Wavelength Solution is not responsible for the privacy practices, content, or security of third-party platforms. We encourage you to review their privacy policies before submitting personal information.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business practices, technology, or legal obligations. The updated version will be published with a revised “Last Updated” date. Material changes may also be communicated through our website, customer portal, email, text message, or other appropriate channels.

15. Contact Us

For privacy questions, requests, corrections, objections, or complaints, please contact:

Wavelength Solution
Data Protection Officer/Privacy Contact: [Insert name or position]
Business Address: [Insert complete address]
Email: [Insert privacy email address]
Telephone/WhatsApp: [Insert contact number]
Website: www.wavelengthsolution.net

You may also contact or file a complaint with the National Privacy Commission through its official website at privacy.gov.ph.

Wavelength Solution
Stay Connected. Stay Competitive.

 

Oxapsph Privacy Policy

Welcome to Oxapsph ISP. This privacy policy explains how we collect, use and protect your personal information. We respect your privacy and are committed to protecting your personal information in good faith.

Information We Collect
Personal Information: We may collect personal information such as your name, email address, telephone number and other personally identifiable information when you register or use our services.

Transaction Information: We may collect information related to financial transactions, such as payment information and billing history.

Network Information: We may collect technical information related to the use of network services, including IP addresses, server logs and network-related information.

How We Use Your Information
We use the information we collect to:

Providing and managing our ISP services.
Process payments and manage customer accounts.
Optimize network performance and improve user experience.
Provide customer support.
Comply with applicable regulations and laws.
How We Share Your Information
We may share your information with third parties in the following circumstances:

Risk Mitigation and Security: To protect security and prevent fraud or other illegal activities.
Business Collaboration: With business partners to provide additional services or integration.
Legal Obligations: If required by law or to comply with a court order.
Information Security
We take technical and organizational security measures to protect your information from unauthorized access or disclosure.

Your rights
You have the right to access, update, or delete your personal information. If you have any questions or requests regarding privacy, please contact us at [contact email address].

Privacy Policy Changes
We may update this privacy policy from time to time. Significant changes will be informed via notification on our website.