WHEREBY IT IS AGREED AND DECLARED as follows:

1. INSTALLATION:

The COMPOANY’s DETECTION EQUIPMENT purchased and owned by the CUSTOMER (hereinafter called “the EQUIPMENT”) which term shall also for the purpose of this agreement include any further or other EQUIPMENT supplied by the COMPANY at the CUSTOMER’s request or concurrence in addition to or in replacement of any part or all the EQUIPMENT and shall include other necessary ancillary EQUIPMENT although not specifically referred to in the Agreement set out in the COMPANY’s Maintenance Contract numbered as above which EQUIPMENT subject to payment as hereinafter provided shall become the property of the CUSTOMER.

 

2. MAINTENANCE:

The COMPANY’s Service Department Operates during Normal Office Hours Daily and will attend as soon possible to any fault in the EQUIPMENT or circuit notified to the COMPANY by the CUSTOMER.

 

3. LOSS OR DAMAGE:

The company shall not be liable for or in respect of any loss or damage suffered by the CUSTOMER howsoever caused or arising and without limiting the generality of the foregoing whether caused or arising because of or on account of any failure of the EQUIPMENT or any other EQUIPMENT or circuit or because of or on account of any act or omission whether negligent or otherwise on the part of the company or its servants or agents whether in respect of the EQUIPMENT or any other EQUIOMENT or circuit or the design of operation thereof or in any other respect whatsoever or in consequence of or following up on any signal or alarm or on accounts of the non-receipt of any Signal.

1. MAINTENANCE FEE:

The CUSTOMER will pay to the COMPANY the maintenance fee set out in the Schedule hereto during the continuance of this agreement annually in advance upon signing of this contract. This fee does not include not extend to the costs of the EQUIPMENT or any part thereof and the costs and expenses in the replacement of same. The COMPANY shall be entitled to increase the service fee herein provided: the amount of such increase shall be as fixed by the COMPANY and the CUSTOMER shall pay such additional service fee so fixed by the COMPANY at the same time and in manner provided in regard to the maintenance fee.

 

1. DAMAGE TO EQUIPMENT:

The CUSTOMER shall be responsible for injury or damage to or destruction of the EQUIPMENT caused by or resulting from any act of the CUSTOMER his agents or employees or from acts of persons other than those of the COMPANY its servants or agents and shall pay for any repairs rendered necessary thereby. The CUSTOMER shall not permit persons other than authorized representatives of the COMPANY to effect any replacement of parts, maintenance, adjustments or repairs to the EQUIPMENT. In default hereof the COMPANY’s liability if any under clause 8 or otherwise whatsoever shall absolutely cease

 

1. TRANSFER OF INTEREST:

All the terms and conditions hereof shall be binding on and ensure the benefit to the successors and assigns of the respective parties. But the interest of the CUSTOMER shall be assignable or transferable only with the written consent of the COMPANY first had and obtained.

 

1. ACKNOWLEDGEMENT:

The CUSTOMER acknowledges that the EQUIPMENT selected by the CUSTOMER is in accordance with the CUSTOMER’s stated requirements to the COMPANY as to cost and his assessment of the degree or risk of unlawful entry and theft in the light of the nature of the CUSTOMER’s premises and the contents thereof. It is understood and agreed between the parties hereof:

 

• That the COMPANY is not an insurer. And that any insurance will be obtained by the CUSTOMER at his own cost;
• That the maintenance fee set out herein is based solely on the value of all services provided and is unrelated to the value of the CUSTOMER’S property or the property of others located in the CUSTOMER’S premises;
• Should the COMPANY be found liable for any loss or damage due to or arising from its breach of any contractual team herein or due to or arising from any negligence or act of commission or omission on the part of the company its servants or agents in any respect, the liability of the COMPANY shall not exceed sum equally in amount to the maintenance fees payable hereunder for a period of twelve (|12) Months.

1. TERM AND TERMINATION

• 1. If the CUSTOMER is in arrears with his payments for a period in excess of 30 days after the same are due and payable under this agreement the COMPANY shall be entitled upon giving written notice to the CUSTOMER to discontinue the services to the CUSTOMER provided for by this agreement until such time as the arrears have been paid in full.
• 2. Subject to subleases 1. Hereof either party to this agreement may terminate this agreement at any time by giving to other three (3) Months prior notice in writing of such termination.
•  3. Unless this agreement is terminated in the manner specified under subleases 1. And 2 there for this agreement shall continue to bind the parties in all aspects notwithstanding provisions to the contrary herewith.
• 4. This agreement is for a minimum period of one year from the installation date. Continuing thereafter from year until terminated by either party giving to the other not less than 3 calendar months prior notice in writing to terminate this agreement.
• 5. On termination of this agreement the company shall be entitled to enter the CUSTOMER’S premises and take possession of and remove therefrom any item of installation belonging to the COMPANY.

 

1. AGREEMENTS:

This agreement does not cover all the agreements in respect of EQUIPMENT its installation and service between the parties there for the company shall not be responsible for any conditions or teams other than those contained herein nor for any representations warranties specifications conditions or promise of any kind or description other than those expressly contained in this agreement.

 

1. Any notice to be given to either party under the terms of this agreement shall be deemed to be properly given if left at or dispatched by pre-paid to the address of the party known to the party giving the notice and if so posted shall be deemed to have been given on the day following posting.

 

 

 

Wavelength Solution Privacy Policy

Effective Date: [2026]
Last Updated: [082226]

Wavelength Solution respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you apply for, subscribe to, or use our internet and related services.

We process personal data in accordance with Republic Act No. 10173, or the Philippine Data Privacy Act of 2012, its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission.

1. Information We Collect

We may collect the following information:

• Full name, residential or business address, email address, and telephone number
• Service and installation address
• Valid identification documents and proof of address
• Account, subscription, billing, payment, and transaction details
• Selected internet plan and service history
• Customer-support requests, messages, calls, and technical reports
• IP address, MAC address, device identifiers, connection logs, network-performance data, and service-usage information
• Website information collected through cookies, forms, and similar technologies
• Other information you voluntarily provide when communicating with us

We only collect information reasonably necessary for legitimate business, contractual, technical, security, or legal purposes.

2. How We Use Your Information

Wavelength Solution may process your information to:

• Evaluate and process service applications
• Verify subscriber identity and service eligibility
• Install, activate, maintain, and repair internet services
• Create and manage customer accounts
• Process invoices, payments, adjustments, and collections
• Provide technical support and customer assistance
• Monitor network performance, reliability, capacity, abuse, and security
• Diagnose outages, connection issues, and suspected unauthorized activity
• Send service announcements, billing reminders, maintenance notices, and emergency advisories
• Improve our network, website, customer service, and business operations
• Send promotional communications when you have consented or when otherwise permitted by law
• Prevent fraud, protect our customers and infrastructure, and enforce our service agreements
• Comply with legal, regulatory, accounting, tax, and law-enforcement requirements

3. Legal Basis for Processing

Depending on the circumstances, we process personal data based on:

• Your consent
• The performance of a service contract or steps taken before entering into a contract
• Compliance with legal and regulatory obligations
• Protection of your or another person’s vital interests
• Wavelength Solution’s legitimate business interests, provided these do not override your privacy rights
• The establishment, exercise, or defense of legal claims
• Other lawful grounds recognized under Philippine law

You may withdraw consent when processing is based on consent. Withdrawal will not affect processing lawfully completed before consent was withdrawn.

4. Sharing and Disclosure

We do not sell or rent your personal information.

We may disclose necessary information to:

• Authorized Wavelength Solution employees and representatives
• Installation, maintenance, and technical-support contractors
• Billing, payment, banking, accounting, and collection providers
• Website hosting, cloud storage, software, cybersecurity, and communications providers
• Professional advisers, auditors, insurers, and legal representatives
• Government agencies, regulators, courts, and law-enforcement authorities when required by law
• A successor organization in connection with a lawful merger, acquisition, restructuring, or transfer of business assets

Service providers may only process personal data for authorized purposes and must implement appropriate privacy and security safeguards.

5. Network and Connection Information

As an internet service provider, Wavelength Solution may process technical records necessary to operate, secure, troubleshoot, and improve its network. These may include IP addresses, device identifiers, authentication records, connection times, bandwidth usage, network-performance information, and security events.

We do not intentionally inspect the content of private communications except when legally authorized, technically necessary, or required to protect the security and integrity of our network and services.

6. Cookies and Website Technologies

Our website may use cookies or similar technologies to:

• Enable essential website functions
• Remember user preferences
• Measure website performance and traffic
• Detect abuse and security threats
• Improve the online application and customer experience

You may control cookies through your browser settings. Disabling essential cookies may affect certain website functions.

7. Data Retention

We retain personal data only for as long as reasonably necessary to:

• Provide and manage your subscription
• Complete billing and payment obligations
• Address disputes and customer-support concerns
• Meet accounting, tax, regulatory, and legal requirements
• Protect network security and establish or defend legal claims

When information is no longer required, we securely delete, anonymize, block, or dispose of it according to our retention policies and applicable law.

8. Data Security

Wavelength Solution implements reasonable organizational, physical, and technical safeguards designed to protect personal data against unauthorized access, loss, alteration, misuse, disclosure, or destruction.

These measures may include access restrictions, account authentication, network monitoring, secure backups, encryption where appropriate, staff confidentiality obligations, and incident-response procedures.

No electronic system is completely secure. However, we continuously work to maintain safeguards appropriate to the nature and sensitivity of the information we process.

9. Personal Data Breaches

If a personal data breach occurs, Wavelength Solution will assess the incident, take reasonable containment and recovery measures, document the event, and notify the National Privacy Commission and affected individuals when notification is required by law.

10. Your Privacy Rights

Subject to applicable law, you may exercise the following rights:

• Right to be informed
• Right to access your personal data
• Right to object to certain processing
• Right to correct inaccurate or incomplete information
• Right to erasure or blocking when legally justified
• Right to data portability when applicable
• Right to file a complaint with the National Privacy Commission
• Right to claim damages when legally warranted

We may request reasonable proof of identity before acting on a privacy request. Certain requests may be restricted when continued processing is required by law, contract, security obligations, or legitimate legal claims.

Information about these rights is available from the National Privacy Commission.

11. Marketing Communications

We may send offers, promotions, and service information when permitted by law. You may withdraw your marketing consent or opt out at any time by following the instructions in the message or contacting us.

Service announcements, billing notices, outage advisories, security alerts, and other essential account communications are not considered promotional messages.

12. Children’s Privacy

Our services are generally contracted by adults or authorized representatives of organizations. We do not knowingly collect personal information directly from children without appropriate authorization or another lawful basis.

13. Third-Party Websites

Our website or communications may contain links to third-party websites and services. Wavelength Solution is not responsible for the privacy practices, content, or security of third-party platforms. We encourage you to review their privacy policies before submitting personal information.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business practices, technology, or legal obligations. The updated version will be published with a revised “Last Updated” date. Material changes may also be communicated through our website, customer portal, email, text message, or other appropriate channels.

15. Contact Us

For privacy questions, requests, corrections, objections, or complaints, please contact:

Wavelength Solution
Data Protection Officer/Privacy Contact: [Insert name or position]
Business Address: [Insert complete address]
Email: [Insert privacy email address]
Telephone/WhatsApp: [Insert contact number]
Website: www.wavelengthsolution.net

You may also contact or file a complaint with the National Privacy Commission through its official website at privacy.gov.ph.

Wavelength Solution
Stay Connected. Stay Competitive.

 

Oxapsph Privacy Policy

Welcome to Oxapsph ISP. This privacy policy explains how we collect, use and protect your personal information. We respect your privacy and are committed to protecting your personal information in good faith.

Information We Collect
Personal Information: We may collect personal information such as your name, email address, telephone number and other personally identifiable information when you register or use our services.

Transaction Information: We may collect information related to financial transactions, such as payment information and billing history.

Network Information: We may collect technical information related to the use of network services, including IP addresses, server logs and network-related information.

How We Use Your Information
We use the information we collect to:

Providing and managing our ISP services.
Process payments and manage customer accounts.
Optimize network performance and improve user experience.
Provide customer support.
Comply with applicable regulations and laws.
How We Share Your Information
We may share your information with third parties in the following circumstances:

Risk Mitigation and Security: To protect security and prevent fraud or other illegal activities.
Business Collaboration: With business partners to provide additional services or integration.
Legal Obligations: If required by law or to comply with a court order.
Information Security
We take technical and organizational security measures to protect your information from unauthorized access or disclosure.

Your rights
You have the right to access, update, or delete your personal information. If you have any questions or requests regarding privacy, please contact us at [contact email address].

Privacy Policy Changes
We may update this privacy policy from time to time. Significant changes will be informed via notification on our website.

Please make payment according to your bill, payment can be via transfer to the following account;

Payment Confirmation :
Email : wavelengthsolution8@gmail.com
Phone : 2038325488
To upload proof of payment, please log in first.